When I received half of my shipment today I went online to check the status of the other half. Take your business somewhere else and protect yourself from cheaters. Now Im with a $500 lamp that has a dented base and a broken glass piece and there is nothing that I can do to fix it.This is a really bad company who doesnt care about their customers. I took the pictures right away and sent it to them asking for a replacement and it been days I do not get any response from them. Little did I know that when I opened the top part it had a broken glass as well. So I decided that Ill just keep it and take the $45 voucher.
Z GALLERIE OUT OF BUSINESS PLUS
This is a metal and glass lamp so its really heavy to return plus they didnt want to return the table lamp and her rim thinking what Im going to do with one lamp. I called them to discuss this issue again and we came to a conclusion that Ill return 1 piece. I was not happy as I didnt want to have a dented piece. On 3rd day they offered me $45 z-gallerie voucher. I called them and they told me they will have a resolution in 2 days. So I stopped right there and didnt open the top part yet. The order arrived and the floor lamp was all good. Placed an online order for a floor and table lamp. Do not ever buy furniture at this outdated and prehistoric option of business. That one chair doesnt even have a standard fabric, you have to pick a fabric so every single option is custom made.Z Gallerie is a nightmare. One chair that is delaying my other items that are sitting somewhere for 4 months. I wonder what is the big deal with this one chair. Super expensive items and at this point it all seems worthless. Delivery still not here! We spent over $5K on furniture. I get a random call from Another agent saying they apologize and of course they can deliver whats on hand since that one item wont be available until August. We are in 3 week of July, another estimate delivery and still no delivery. Why arent any of my suggestions an option. What?! Are we in ****?! This is a company that seems to be working with a prehistoric system. And they cannot separate the order to refund the one portion causing the delay. She tells me the one item that has been delaying everything, the one that is now back ordered, is a custom item that cannot be returned. What ticket?! I dont accept this option and ask for my money back.
She basically tells me I need to pay another $199 delivery fee to separate the ticket. Really?!!! You tell me the week its supposed to be delivered that its back ordered. On approximately the estimated date of delivery I get a call informing that the one item that is delaying our delivery is back ordered.
So its been sitting somewhere waiting on this one item that up to today hasnt been delivered. First of all, most of our order has been ready wit the exception of one item. I called the store and they confirmed it is on schedule. We placed a furniture order in store in March, its the ending of July and its still not here. DirectBuy Home Improvement bought the chain in an auction in late May for $20.3 million, most of which involves the assumption of debt.This company is horrendous with their business etiquette. Z Gallerie filed for bankruptcy in March, citing operating cash on hand of only $2 million. Southern California locations include Torrance, Sherman Oaks, Mission Viejo, Costa Mesa, Corona and Newport Beach. Representatives with Z Gallerie could not be reached for comment.Īs part of the restructuring, 17 of the company’s 76 stores nationally will eventually close. The letter indicates the warehouse, offices and outlet at 1855 West 139th St. At the time the letter was sent, Z Gallerie said it believed all workers, from corporate executives to warehouse floor workers, would be let go by late June. It’s possible the new owners, online retailer DirectBuy Home Improvement, will retain some of Z Galleries’ workers, according to a letter filed May 31 with the California Employment Development Department. Z Gallerie, a home furnishings retailer, has been sold in a bankruptcy auction, leading to the loss of as many as 196 jobs at its headquarters in Gardena.
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